Patient Services Assistant (PSA): A Career in Healthcare

Patient Services Assistant (PSA): A Career in Healthcare

Patient services assistants (PSAs) play a vital role in the healthcare industry. They provide support to patients and their families, and they help to ensure that hospitals and other healthcare facilities run smoothly.

To work as a PSA, you must have a minimum of a HLT33115 – Certificate III In Health Services Assistance. This qualification will teach you the skills you need to be successful in this role, such as:

• Communication skills
• Customer service skills
• Infection control procedures
• Patient handling
• Basic medical terminology

As a PSA, you will be responsible for a variety of tasks, such as:

• Assisting with movement ​
• Attending MET (Medical Emergency) calls​
• Food service ​
• Clinical cleaning​ - Cleaning and maintaining patient rooms
• May also undertake additional tasks including linen handling ​
• Waste handling ​
• Handling of medical gas cylinders​
• Transporting patients between departments

PSAs work in a variety of healthcare settings, including hospitals, clinics, and long-term care facilities. They typically work part-time or full-time hours, and they may be required to work nights, weekends, and holidays.

If you are interested in a career in healthcare, and you have a strong desire to help others, then becoming a patient services assistant may be the perfect career for you.

The Benefits of a Career as a Patient Services Assistant

There are many benefits to a career as a patient services assistant. Here are just a few:

• You will have the opportunity to make a real difference in the lives of patients and their families.
• You will work in a fast-paced and dynamic environment.
• You will learn new skills and knowledge on a regular basis.
• You will have the opportunity to work with a variety of people from all walks of life.
• You will earn a competitive salary and benefits package.

How to Become a Patient Services Assistant

To become a patient services assistant, you must have a minimum of a Certificate III in Health Services Assistance. This qualification can be obtained through an accredited training provider such as All Health Training.

Once you have completed your qualification, you will be able to work as a PSA. You can search for jobs online, or you can contact hospitals, clinics, and other healthcare facilities directly. Helpful hint, we always say that placement is a 80 hour job interview and is also a great opportunity to get your foot in the door, if you put your best foot forward.

The Future of the Patient Services Assistant Career

The demand for patient services assistants is expected to grow in the coming years. This growth is being driven by the aging population and the increasing complexity of healthcare. As the population ages, there will be a greater need for healthcare services. This will lead to an increase in the demand for patient services assistants who can provide support to patients and their families.

The increasing complexity of healthcare is also driving the demand for patient services assistants. As healthcare becomes more complex, there is a greater need for people who can provide support to patients and their families. Patient services assistants can provide this support by helping patients navigate the healthcare system and by providing them with information and assistance.

Interested in a career as a patient services assitant?

A career as a patient services assistant is a rewarding and challenging one. If you are interested in a career in healthcare, and you have a strong desire to help others, then becoming a patient services assistant may be the perfect career for you.

To learn more, visit our website here or contact us on 03 9894 3900.