Patient Services Assistant: A Hospital Role You Should Know

Patient Services Assistant: a Hospital Role You Should Know

When imagining working in a hospital, we often picture doctors and nurses on the frontline. But healthcare is a team effort — and behind every smooth-running ward is a network of dedicated support staff who make patient care possible. One of the most vital of these roles? The Patient Services Assistant (PSA).

If you’ve ever dreamed of working in healthcare but don’t see yourself becoming a nurse, PSA work might just be your perfect fit.

What does a PSA do?

A Patient Services Assistant supports the day-to-day functioning of a hospital or healthcare facility by:

• Cleaning rooms and equipment to maintain infection control

• Transporting patients between departments

• Setting up patient rooms and ensuring comfort

• Delivering meal trays to patients

You wouldn’t be administering medication or performing clinical procedures, but you’ll be making a real difference in patients’ lives every day — often being the friendly face they remember.

Why choose a PSA role?

• Hands-on
  PSAs still have meaningful interaction with patients, offering both physical and emotional support. You’re part of the care team — just with a different focus.

• Job variety
  Every shift can be different. From preparing patient rooms to assisting with transportation, you’re constantly on the move and problem-solving.

• Quick entry to healthcare
  You don’t need a university degree to get started. The relevant HLT33115 Certificate III in Health Services Assistance qualification, offered by All Health Training, can get you job-ready in months.

• Pathway to future roles
  Many people use PSA work as a stepping stone to aged care, disability support, or even further training in nursing or allied health.

Where do PSAs work?

While hospitals are the main employer, PSAs can also work in:

• Day surgeries

• Rehabilitation centres

• Aged care facilities

• Public and private healthcare services

Some PSAs even move into specialised support roles in maternity, mental health or emergency departments.

What skills do you need?

To thrive as a PSA, you’ll need:

• A calm, caring and patient nature

• Good communication and teamwork skills

• A strong understanding of infection control and hygiene

• Physical fitness for moving equipment and assisting patients

Most importantly, PSAs need to be reliable, respectful, and ready to help.

How to become a PSA

To work as a PSA in Victoria, employers typically look for:

✅ A Certificate III in Health Services Assistance (or similar)
✅ Current police check and Working with Children Check
✅ COVID-19 and other vaccinations
✅ First aid training (often included in your course)

Training with All Health Training

At All Health Training, we offer Certificate III in Health Services Assistance (HLT33115) with hands-on learning, experienced trainers and real workplace placement — so you graduate with confidence. 

Our students don’t just learn from theory, they’re trained in realistic simulations, with practical skills, and supportive environments that reflect what it’s like to work in healthcare.

As a Patient Services Assistant, you’ll be supporting patients, contributing to a team, and making a real impact — every single shift.

Whether you're starting fresh or changing careers, we’re here to support your journey into the healthcare system — no nursing degree required.

If you’re ready to explore this path, chat to the team at All Health Training. We’ll help you understand your options, upcoming classes and what to expect from the course.

☎️ 9894 3900

Let’s get you started.